ABSTRACT
Although banks are developed with the major aim of providing financial assistance to business organizations, the commercial banks in Enugu Urban are short-term lenders.
This research work sought out the role of the computer in improving secretarial functions.
The instrument used for the research included questionnaire and oral interview.
The population of the study consisted of confidential secretaries in ten commercial banks from were the sample of seven were drawn.
From the data collected the following consisted the major findings:
1.That commercial banks in Enugu Urban make use of manual and computerized form of storing documents.
2.That the manual form has a lot of disadvantages, while the computerized form has a lot of improvement and has contributed greatly to the improvement of secretarial functions.
3.That some banks make provisions for the training of their secretaries and also the problems associated with the use of computer. From the findings, the researcher made the following recommendations:
1.That every higher institution of learning should include computer in the school curriculum.
2.Banks should organize training course for secretaries and also access the health of staff from time to time.
3.That proper documentation should be made using the highlighted methods.
TABLE OF CONTENTS
TITLE PAGE
APPROVAL PAGE
DEDICATION
ACKNOWLEDGEMENT
ABSTRACT
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1Background of the Study
1.2Statement of Problem
1.3Purpose of the Study
1.4Delimitation of the Study
1.5Significance of the Study
1.6Research Questions
1.7Assumption of the Study
1.8Definition of Terms
CHAPTER TWO
LITERATURE REVIEW
2.1The Concept of Computer
2.2The Position of Computer in an Officer
2.3The Secretarial Function in the Banking Environment
2.4The Efficiency of a Secretary with the use of Computer Technology
2.5The contribution of computer in the Banking Field
2.6The security measure towards information
CHAPTER THREE
METHODOLOGY
3.1Design of Study
3.2Area of Study
3.3Population
3.4Sample and Sampling Techniques
3.5Instrument for Collecting Data
3.6Methods of Administration and Collection of Data
3.7Method of Testing the validity of Instrument
3.8Method of Data Analysis
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
CHAPTER FIVE
DISCUSSION OF RESULTS
5.1Discussion of Findings
5.2Conclusion
5.3Recommendations
5.4Limitation of the Study
5.5Area for Further Research
APPENDIX
REFERENCES
QUESTIONNAIRE
